Delivery & Returns


Once you have ordered your items we will contact you to arrange a date (This is usually within 35 days for larger items and often quicker for small items such as lamps). Custom made items such as sofas may take 6-8 weeks. Please see your approximate delivery time on the product page on our website. If there is any significant change to your approximate delivery date we will let you know) and provide a 2-3 hour AM or PM slot for your delivery. We will deliver your furniture Monday to Saturday between 06:30 and 18:30 and will advise you of your 4 hour timeslot when sending a delivery booking communication.

Please also note the following. An adult must be present at the delivery address to carefully check the products, to sign and to acknowledge receipt in a safe and satisfactory condition. Any defects should be reported to us immediately on 01273 257085. It is your responsibility to ensure that the furniture products you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery lorry to reach the delivery address.

FREE Delivery (UK mainland) On All Orders

4 Living offers FREE standard (two-man White Glove delivery) delivery to UK mainland addresses on all retail purchases. (Delivery with assembly is available on request at an additional £50 charge) If there is a failed delivery we will need to charge for a second attempt of delivery, so please ensure you are at home once you accept the delivery slot. For delivery to the Channel Islands, Isle of Man and Northern Ireland please use our charge calculator in your shopping basket. Please note that deliveries to Northern Ireland and Scotland may take longer than the estimates on the product pages.

International Orders

International orders are welcome and delivery charges will be calculated during online checkout. If you have any questions just phone us on +44 1273 257085, chat live online or send us an email. We are here to help! Please note international orders will incur return shipping & import charges should you wish to return your order. For the republic of Ireland please note that you will need a customs agent for the import of any orders. Or you can order through our EU based webstore here

Returns & Refunds

We hope you will be pleased with your purchase. All items (except made to order sofas, arm chairs and non-standard size mattresses) have FREE returns so should you wish to return anything bought from us, we will arrange the collection for you free of charge (UK mainland)! We will be happy to fully refund or exchange a product provided it is in fully resaleable condition. Returns should be requested within 14 days of delivery however returns will only be FREE within the first 7 days. If your request is outside of this time frame, your return will incur an additional charge.

If we find that an unwanted product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Returns can be arranged by calling us on 01273 257085 or by entering a return request via your online account.

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us.

Unwanted Purchases of Furniture

To avoid unnecessary returns especially of large furniture items please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering furniture to ensure successful delivery, and to confirm that the product is the right size for your needs.

None of the above conditions affect your statutory rights when goods are faulty, or not as described. For our full terms and conditions of sale please click here.

If you have any further questions please call us 7 days a week between 8am and 8pm on freephone 01273 257085. We are here to help!